James Mathers
08-04-2008, 06:47 PM
AboveNet in El Segundo, CA. has the following engineering positions available:
Product Support Manager
Summary: Manage the deployment and operation of the software tools required to support the jabNET™ Media Network. The candidate will need to develop an in depth working knowledge of the software tools needed to support our initiative to expand our media services. The individual will manage and recommend features and functions and also research and implement new tools as necessary. This individual will assume the position of in house expert on the software applications we currently use or may add in the future. Media Software Applications Manager we be responsible to train AboveNet operations people and customers on the use and functions of the software. The individual will provide the Director of Media Products with reports regarding status of the software, implementation plans, testing and validation procedures, and complete the testing needed prior to release of new features and functions to the customers. The Media Software Applications Manager will lead the training of the AboveNet team members as necessary to integrate the software applications into the standard business practices.
Media Software Applications Manager
Summary: AboveNet is looking for a dynamic individual who understands the video post and production world and how it is rapidly being merged into IP Networks. This candidate will report to the Director of Media products and will be part of the team working with the leading motion picture and television facilities in Hollywood, San Francisco, NY and London. The candidate will need to support customer pre and post sales. The individual must have the ability to articulate the working attributes of the AboveNet media networks and assist customers, vendors and business partners to interface to our products and services. This product support function works interdepartmentally between engineering, operations and customer support to serve as a team escalation point for difficult technical and customer issues related to field-based customer configuration assistance and training as well as troubleshooting of devices and other peripheral networking equipment. This function will provide both hardware and software technical support for customer installations that interconnect with the network. Manages critical customer escalation requests, as needed. A front-line customer advocate for coordination, documentation and timely resolution of issues and for problem reproduction and escalation to engage remote NOC functions. Schedules, conducts and summarizes regular customer operating reviews for media products to build strong business relationships and establish field-based product feedback loops to product marketing, customer support, engineering and operations. Acts as a mentor to newly hired support engineers and peers in technical areas of specialty. Participates as technical expert in product marketing meetings, sales training meetings, and customer support readiness project work. A wide degree of creativity and latitude is expected. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others as the team expands. This function reports the Director of Media Products.
More info here: http://www4.recruitingcenter.net/clients/abovenet/publicjobs
Product Support Manager
Summary: Manage the deployment and operation of the software tools required to support the jabNET™ Media Network. The candidate will need to develop an in depth working knowledge of the software tools needed to support our initiative to expand our media services. The individual will manage and recommend features and functions and also research and implement new tools as necessary. This individual will assume the position of in house expert on the software applications we currently use or may add in the future. Media Software Applications Manager we be responsible to train AboveNet operations people and customers on the use and functions of the software. The individual will provide the Director of Media Products with reports regarding status of the software, implementation plans, testing and validation procedures, and complete the testing needed prior to release of new features and functions to the customers. The Media Software Applications Manager will lead the training of the AboveNet team members as necessary to integrate the software applications into the standard business practices.
Media Software Applications Manager
Summary: AboveNet is looking for a dynamic individual who understands the video post and production world and how it is rapidly being merged into IP Networks. This candidate will report to the Director of Media products and will be part of the team working with the leading motion picture and television facilities in Hollywood, San Francisco, NY and London. The candidate will need to support customer pre and post sales. The individual must have the ability to articulate the working attributes of the AboveNet media networks and assist customers, vendors and business partners to interface to our products and services. This product support function works interdepartmentally between engineering, operations and customer support to serve as a team escalation point for difficult technical and customer issues related to field-based customer configuration assistance and training as well as troubleshooting of devices and other peripheral networking equipment. This function will provide both hardware and software technical support for customer installations that interconnect with the network. Manages critical customer escalation requests, as needed. A front-line customer advocate for coordination, documentation and timely resolution of issues and for problem reproduction and escalation to engage remote NOC functions. Schedules, conducts and summarizes regular customer operating reviews for media products to build strong business relationships and establish field-based product feedback loops to product marketing, customer support, engineering and operations. Acts as a mentor to newly hired support engineers and peers in technical areas of specialty. Participates as technical expert in product marketing meetings, sales training meetings, and customer support readiness project work. A wide degree of creativity and latitude is expected. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others as the team expands. This function reports the Director of Media Products.
More info here: http://www4.recruitingcenter.net/clients/abovenet/publicjobs